Simply email aromatruffleph@gmail.com with your order number/receipt and supporting pictures of the order/item. Please inspect your order upon receipt and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

Once you have placed an order, you may cancel a portion of the order or the entire order as long as it has not been dispatched.

To request a change or cancellation, contact us at aromatruffleph@gmail.com or Viber +639150555333. We will inform you of the eligibility of your request as soon as possible.

Please note that we cannot cancel an order that has already been shipped.

Yes, you can add a personalized message (150 character limit) during checkout. The gift message will be printed on an Aroma Truffle notecard and included with your order.

Your invoice will not be included in the delivery parcel as to not distract from the experience should you be sending a gift.

Please take note that the invoice can be found in your Order Confirmation Email.

If you have any issues downloading the attachment please contact aromatruffleph@gmail.com

It depends. If there's a promotion, you'll find it in the announcement bar at the top of our homepage. Please note that promotion mechanics may differ between our online stores.

Our products typically feature black summer truffles, with the exception of our white truffle oil which contains White Truffles. Occasionally, we may use Black Winter Truffles when they are in season.

We are currently applying and pending for our new Halal-certification. Our current production does not involve non-halal ingredients.

Our truffle chips have a best-before date of 1 year from the manufacturing date. Once opened, we recommend consuming them within 1 month for optimal taste and quality. Storage instructions for our Truffle Condiment are printed on each package for your convenience.

We are available at One World Deli, Pedro the Grocer, Lazada and Shoppee.

The standard delivery time is between 1-2 days (within Metro Manila) and 3-7 days (outside Metro Manila) depending on the shipment method and subject to conditions. Estimated delivery times may be extended due to public holidays, peak seasons, or periods of high demand.

Please note that not all products are available for shipment outside Metro Manila.

Unfortunately, we do not currently ship outside of the Philippines.

Enjoy free shipping within Metro Manils with a minimum spend of P2300. For orders below P2300, the flat rate is P150 (within Metro Manila), P200 - P700 (outside Metro Manila).

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

We accept Visa, MasterCard, and American Express. You can also choose to pay with PayPal. All payments are processed through a secure checkout system.

If you prefer to place an order by telephone, you can WhatsApp us at +639150555333 between 9am and 6pm.

Yes, we take data protection seriously. Your information is shared with third parties only in accordance with applicable data protection laws. For more details, please read our full Privacy Policy.

Aroma Truffle will accept returns or exchanges of unopened packaged snacks and accessories in their original condition and packaging within 7 days of receipt. Items that are used, damaged, soiled, or with torn packaging will not be accepted and may be returned to the customer at the customer's expense. Exceptions are made for defective goods found to be at fault by the supplier.